Channel Manager for Hotels, Resorts, and Vacation Rentals
One back office for every property and every channel.
Run rates, availability and restrictions for the whole portfolio on 200+ channels from one login. Set the rules once, see every update and booking land, and hear about a problem before your guests do. No commission on any booking.
- Properties Served
- 500+
- Years in Market
- 20+
- Median Sync to Channel
- <2s
- No Commission on Bookings
- $0
Switch property in a click and stay on the same screen
Run the whole portfolio from one back office
Real screens from the ChannelRUSH back office: the portfolio at a glance, rates and availability, bulk updates, rules, bookings and your team.
Check every property before the market opens
The organization summary lists every property and its updates on each channel over the last 90 days, with anything still waiting to go out at the top. Org Status adds each property’s channels, room types, rate plans and warnings. The morning check takes minutes, not a login per hotel.
- Every property in the organization, on one page
- Nothing stuck: pending and processing updates show first
- Successful, unsuccessful and failed, per channel, over 90 days
See every rate, room and restriction, day by day
The Rates & Availability grid shows each channel, room type and rate plan with one cell per day: green is open, yellow is restricted, red is closed. Change anything from the Quick, Detail, Calendar or Daily screens and it goes to every channel in real time, in the order you made it, with no batch cycles.
- Each channel, then room type, then rate plan
- Every rate plan shows the rate you set and the rate the channel sells
- New Year’s Eve: a two-night minimum, flagged yellow
Update the whole portfolio from one file
Upload one CSV with a property ID on each row and channel 0 for every channel: up to 100,000 rows of rates, availability and restrictions. It runs in the background, checks every row first and emails you when it’s done.
- Up to 100,000 rows in one file
- Every import kept: who uploaded it, when, and the result
- Each row checked, then turned into updates for every channel
Set the rules once and push them to every property
An org template carries property settings, standard rate plans with their markups, booking-engine settings and channel settings. Preview the changes, push them to the properties you pick and read the history field by field. From then on rate calculations, per-channel markups, automatic close-outs and currency conversion run on their own.
- Push history: every push, by whom, field by field
- Availability management: each booking lowers allocation on every channel
- Stop-sell at zero, reopen automatically when rooms come back
Follow every booking into your PMS
Bookings from every channel arrive in one list with their status, every version and their delivery to your PMS or inbox. Resend in one click. With availability management on, every booking and cancellation adjusts allocation on every channel, which keeps overbookings out. On Booking.com and Expedia, cancel, change dates or report a no-show or an invalid card from the same screen.
- Bookings from every channel, in one list
- Delivered to the property’s PMS, with the result
- Resend to the PMS or by email in one click
Give each person the access they need
Every team member gets their own login, limited to the properties and permissions you choose; org admins see every property. Two-factor login (SMS, an authenticator app, voice or email) and a system log of logins and saves come with every account.
- Rates, availability and restrictions, switched on per person
- Channel logins and card details stay behind their own permissions
- Access property by property: this revenue manager runs 6 of 14
“ChannelRUSH has provided us excellent service over the past decade for our 12 properties in California, regularly updating their system with new interesting features to keep up with the technology.”
Good Night Inns — 12-property portfolio, California.
Overnight, it keeps watch
Distribution doesn’t stop when the front desk closes. This is what ChannelRUSH does between the last check-in and the morning coffee.
The front desk closes
Office Hours closes same-day arrivals on every channel and opens them again in the morning. Closed days and holidays too.
A channel rejects an update
It’s retried automatically. Update Status shows it with Retry and Send to Support, and Channel Health keeps score.
The PMS goes quiet
Internet outage at the property knocks the PMS connection offline. PMS Disconnected Mode holds its updates. After the hours you set, an alert goes to your team and to your PMS provider.
Your team keeps selling
They update the channels by hand from the same back office, from a phone if they need to. User PMS Override makes their changes stick.
The PMS comes back
The held updates replay in order. Every channel matches, and nothing is overbooked.
The morning email
Delivery failures, plus diagnostics from Channel Health to Missing Availability, point at anything that still needs a look.
- Connection monitoring: an alert after the hours of PMS silence you choose, from 8
- User PMS Override: the team’s stop-sell wins over the PMS
- Org Status flags what needs attention, property by property
- Quick Update works on a phone
- Without ChannelRUSH
- The PMS drops at 2 a.m. Nobody hears about it until a guest arrives to an overbooked room, and someone spends the morning fixing channels one extranet at a time.
- With ChannelRUSH
- The team gets the alert, sells by hand from one screen until the PMS is back, and every channel ends the night matching.
Reports for the whole portfolio
31 reports, from a portfolio overview of up to 200 properties to the diagnostics that find a missing rate before a guest does.
- Euros kept separate, never converted
- Dollars on their own, across the properties you pick
- The property table downloads as CSV or Excel
The report catalog
Overview4
- Portfolio Overview
- Performance Report
- Daily Revenue / OTB
- Org Booking Engine Summary
Reservations7
- List & Export
- Arrivals
- Departures
- Delivery Failures
- Occupancy
- Group Bookings
- Discounted Reservations
Diagnostics10
- Channel Health
- Internal Rate Consistency
- Inventory Discrepancies
- Mapping Coverage
- Opportunity Center
- Channel Settings
- Restriction Coverage
- Missing Availability
- Manual Inventory Updates
- Org Channels Summary
Revenue analytics7
- Booking Pace / Pickup
- Rate Plan Performance
- Cancellation Analysis
- Seasonal Trends
- Reservation Metrics
- Length of Stay
- Booking Patterns
Channel analytics2
- Channel Net Revenue
- Channel Production & Booking Source Mix
Plus the Rates & Availability grid. Save any report, make it your dashboard, or schedule it to your inbox by weekday, time and time zone, skipped when there’s nothing to report.
More than rates and availability
The same back office handles the work around distribution, for every property.
Promotions
Build Booking.com, Expedia and booking-engine promotions with booking and stay windows, weekday discounts, blackout dates and length-of-stay rules.
Guest messaging
Read and answer Booking.com and Expedia guest messages for every property in one inbox, with unread tracking and search.
Guest reviews
See new reviews and scores as they arrive, draft a response and publish it from the back office.
Opportunity Center
Booking.com’s opportunities and our own configuration checks, each with a severity and a suggested fix.
AI assistant
Ask about your portfolio in plain language: mapping gaps, channel health, reservations, inventory issues. It reads and never changes anything. Connect Claude, ChatGPT and other AI tools through MCP, with each data area switched on or off by your org admin.
Every channel your guests book on
200+ channels and 50+ PMS integrations, with no commission on any booking.
- OTAs
- Booking.com, Expedia, Agoda, Trip.com, HotelTonight, Hopper and many more
- Wholesalers and bedbanks
- HotelBeds, WebBeds, HRS and more
- GDS and CRS
- Travelport, SynXis, iHotelier
- Metasearch
- Google Hotels
- Vacation rentals
- Airbnb, Vrbo, Whimstay, Vacatia, Holidu
- Your own booking sites
- Each property's site, one group site for the portfolio, the widget and partners, all from the central reservation system
- PMS
- Apaleo, Mews, Protel, Ibelsa, Maestro, Hotsoft and more, plus any PMS on our PMS API
Your PMS or your own systems can drive it
Prefer to run distribution from your PMS or an in-house system? The Channel Manager API takes settings, rates, availability and restrictions and returns every reservation, while your team keeps this back office for everything else.
- JSON, or OpenTravel 2007B over HTNG 1.1
- Push or poll, whichever your systems already do
- No certification fees
Reliable and responsive. We have worked with ChannelRUSH for years now. They are both reliable and responsive to our needs. The ChannelRUSH team is service-oriented, and have proven to be a great partner. We look forward to continued success in working with them.
Live property by property
Map the portfolio
We list your properties, PMSs and channels with you and agree the order they go live in.
Connect and check
We connect each PMS and channel, map rooms and rates, and check that the first updates land.
Go live
Each property switches over when it’s ready, with the same team supporting you throughout.
Ready to see it with your properties?
Talk to us
See your portfolio in ChannelRUSH.
Tell us how many properties you run and which PMSs and channels they use. We’ll show you the back office with a setup like yours.
Questions from multi-property teams
Yes. One login reaches every property you’re allowed to see. The property switcher on every screen keeps you on the same page, and the org admin area shows update status, reservations and delivery across the whole organization. Groups that run several organizations see each one’s properties and connections too.
No. Each property connects its own PMS, and ChannelRUSH works with 50+ of them, plus any system on our PMS API. Properties without a PMS update from the back office or by bulk CSV.
Unlimited channel connections, multi-property controls, the full reservation history and system logs, the report catalog, API access with no certification fees and responsive support, all with zero commission on any booking. See pricing.
PMS Disconnected Mode holds the PMS’s updates, and your team gets an alert after the hours you set. They keep selling by updating the channels by hand from the back office. When the PMS reconnects, the held updates replay in order.
In real time, in the order you made them, to every channel at once. There are no batch cycles; the median time to a channel is under 2 seconds.
Yes. Each user gets their own login, assigned property by property, with separate permissions for rates, availability, restrictions, settings, reservations, card details and user management. Two-factor login and a system log come with every account.
Yes. The Channel Manager API takes settings, rates, availability and restrictions and returns reservations, while your team keeps the back office for everything else.
Guides and definitions
The Multi-Property Operator’s Guide to Channel Management
Choosing and running one channel manager across several hotels, from PMS links to outages.
Read on the blog
SiteMinder Alternatives for Hotel Groups: Compare Distribution Without Replacing Your PMS
How the distribution-only options compare for hotel groups that want to keep their PMS.
Read on the blog
Hotel Channel Manager: What It Is and Why You Need One
What a channel manager does: keeps rates, availability and inventory in sync across OTAs.
See the glossary entry